Tech Stack

Description

As a Senior Customer Success Manager at Qualio, you'll partner with customers to understand their goals, drive product adoption, and ensure retention and expansion. You'll balance proactive account management with reactive support, building strong relationships and identifying growth opportunities.

Requirements

• 5+ years Customer Success in B2B SaaS
• Proven track record driving account expansion in large accounts
• Experience building multi-threaded relationships
• Demonstrated ability as trusted advisor to customers
• Proficiency with Salesforce, CSP, GSuite

Responsibilities

• Manage retention and expansion of assigned customer portfolio
• Build multi-threaded relationships and serve as key contact and advocate
• Drive upgrade revenue by identifying product adoption opportunities
• Collaborate with Product, Marketing, and Sales to advocate for customers