🛠 Tech Stack

💼 About This Role

You'll join a passionate customer experience team to deliver world-class support for a fast-growing running app. You'll respond to inquiries via Intercom, troubleshoot technical issues, and help customers achieve their running goals. This role is part of a team recently acquired by Strava, offering a unique chance to shape the future of training.

🎯 What You'll Do

• Respond to customer inquiries via Intercom
• Handle technical and coaching escalations
• Write help-center articles on running topics
• Support at local Runna events when possible

📋 Requirements

• Previous experience in an online customer-facing role
• Right to work in the UK
• Available Sunday-Thursday 9am-6pm
• Able to work from Vauxhall office at least 2x per week

✨ Nice to Have

• Experience with Intercom or Zendesk
• Running expertise or passion

🎁 Benefits & Perks

• 🏢 Flexible hybrid working (3 days in office)
• 🏝️ 25 days holiday plus bank holidays
• 📱 Free Runna & Strava subscriptions for you and 3 friends
• 🧘 Headspace membership
• 🏥 Private health insurance with Bupa

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Skills Assessment· 60 min