1d ago
Customer Success Manager
Hybrid - New Jersey/New York
full-time Hybrideducation
🛠 Tech Stack
💼 About This Role
You'll own the end-to-end success of strategic school districts, driving engagement and growth for BrainPOP's digital learning platform. You'll partner with district leaders to maximize adoption and retention, influencing product development through customer feedback. This role impacts 25 million students annually.
🎯 What You'll Do
- Manage renewals and upsells for assigned school districts
- Develop account-based growth plans and pricing proposals
- Conduct weekly forecasting and deal reviews
- Collaborate with internal teams on customer feedback
📋 Requirements
- 5+ years of enterprise software sales or account management in K-12
- Experience with CRM pipeline management and forecasting
- Knowledge of K-12 curriculum and educational trends
- Experience with software implementations in K-12
✨ Nice to Have
- Experience in education or as an administrator
- Salesforce proficiency
📨 Hiring Process
Estimated timeline: 2-4 weeks · AI estimate
- 1Recruiter Screen· 30 min
- 2Hiring Manager Interview· 45 min
- 3Panel Interview· 60 min
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