🛠 Tech Stack

💼 About This Role

You'll join Secom Technology's support team in Kingsgrove, providing Level 2 IT support to clients. You'll manage network troubleshooting, Windows Server environments, and end-user support while collaborating with Level 1 engineers. This role offers strong technical growth opportunities in a forward-thinking team.

🎯 What You'll Do

• Respond to client IT support requests via phone and email within SLAs.
• Troubleshoot network configurations, including VLAN setup and firewall rules.
• Support Windows Server environments with Hyper-V monitoring and VM management.
• Assist with Microsoft 365 user management, email configurations, and Intune.

📋 Requirements

• Minimum 2 years in a Level 2 Support role, preferably in an MSP.
• Proficiency with firewalls including basic rule management.
• Knowledge of Windows Server and Hyper-V.
• Familiarity with Microsoft 365 user management and email configuration.

✨ Nice to Have

• Basic experience with VoIP systems.
• Familiarity with backup software.
• Experience with network infrastructure including VLAN and wireless.

🎁 Benefits & Perks

• 🏢 Hybrid work environment
• 🏌️ Work with Australia's leading clubs and golf venues
• 🌱 Exposure to diverse clients and cutting-edge technologies
• 📈 Career growth within a supportive team

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min