💼 About This Role

You'll own customer onboarding and implementation for cloud marketplace revenue workflows at Suger. Your core impact: driving adoption and ensuring customers transact seamlessly across AWS, Azure, Google Cloud, and Snowflake. This role combines implementation expertise with AI-driven process improvement to scale success.

🎯 What You'll Do

• Own customer onboarding from kickoff through go-live
• Manage implementation timelines, stakeholders, and go-live readiness
• Design and deliver customer training that drives early adoption
• Train Suger's AI agents using real customer workflows

📋 Requirements

• 3+ years in Customer Success, Implementation, Solutions Engineering, or RevOps
• Experience owning end-to-end B2B SaaS implementations
• Strong project management and stakeholder coordination skills
• Ability to explain complex systems clearly and confidently

✨ Nice to Have

• Experience with AWS, Azure, or GCP marketplaces
• Familiarity with Salesforce or RevOps tooling
• Startup experience in a fast-scaling environment

🎁 Benefits & Perks

• 💰 Competitive salary CAD $75K–$100K/year
• 🏦 Monthly office stipends for lunch and commute
• ❤️ Full healthcare benefits - extended health, dental, vision, life insurance
• 🏢 Hybrid work model in Downtown Vancouver

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 45 min
3. 3Final round with team· 60 min