2h ago
Customer Service Representative
Covina, CA
full-timejuniorHome Services
Tech Stack
Description
You will be part of a customer service team ensuring high client satisfaction by responding to inquiries, scheduling turf installations, and resolving issues. Collaborate with sales and operations to ensure seamless service delivery.
Requirements
- Experience using ServiceTitan
- Customer service experience, preferably in home services or construction
- Exceptional communication skills
- Strong attention to detail and organizational skills
- English fluency required; Spanish fluency preferred
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Schedule appointments for turf installations
- Provide accurate service and pricing information
- Resolve customer issues professionally
- Maintain records in CRM system
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