🛠 Tech Stack

💼 About This Role

You'll join Regal's growing Technical Support team to resolve customer inquiries across platform navigation, technical issues, and integrations. You'll collaborate with Customer Success, Product, and Engineering to drive product adoption and improve customer experience. This role offers hands-on experience at a fast-paced AI startup backed by top investors.

🎯 What You'll Do

• Respond rapidly to inquiries from end-users, admins, and developers
• Resolve inquiries including training, debugging, and bug resolution
• Collaborate with implementation, success, product, and engineering teams
• Own support ticketing and knowledge infrastructure

📋 Requirements

• 0-1 year of technical support experience/internship or relevant technical degree
• Experience with SQL, SaaS, or APIs
• Experience identifying collaboration and escalation resources
• Methodical critical thinker with customer focus

✨ Nice to Have

• Exposure to SMS/Email Marketing
• Contact Center Software
• Basic Programming (HTML)

🎁 Benefits & Perks

• 🏥 Medical, Dental, Vision - 80% covered
• 🏖️ Flexible PTO & 11 paid holidays
• 🏋️ Subsidized ClassPass membership
• 👶 Paid parental leave
• 🍩 In-office breakfast and snacks daily

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Assessment· 60 min
3. 3Hiring Manager Interview· 45 min