💼 About This Role

You'll join the frontline of Alan's User Care team, answering member requests via chat, email, and phone. Your core impact will be delivering transparent, accurate, and empathetic support while also working on projects to improve our processes and tools. This role stands out as it pioneers the Belgium care team in a fast-growing healthtech company.

🎯 What You'll Do

• Respond to member inquiries via chat, email, and phone
• Solve health and insurance related problems transparently
• Analyze member feedback to improve processes and tools
• Help build and nurture the Belgium care team

📋 Requirements

• 2+ years in customer-support, education, or communication
• Bilingual English + Dutch OR English + French
• Comfortable with computers and technology
• Empathetic mindset and passion for solving problems

✨ Nice to Have

• Knowledge of the Belgian healthcare system
• Entrepreneurial and self-motivated attitude
• Enthusiasm for teamwork and learning

🎁 Benefits & Perks

• 🏖️ Flexible vacation and working hours
• 💻 Top-of-the-range equipment (MacBook Pro, Bose headphones)
• 🏥 Comprehensive health insurance (100% for you and children)
• 📚 Learning & Training opportunities, free books, conference budget
• 🎓 Personal coaching from day one

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study or Role Play· 60 min