Description

As a Starlink Customer Support Associate, you will triage, troubleshoot, and resolve customer issues across multiple channels, analyze trends to improve support interventions, and be a relentless advocate for the customer within SpaceX.

Requirements

• High school diploma or equivalency certificate
• 1+ years of experience in a front-line customer support role
• Fluent in English and Greek
• Must be available to work scheduled shifts including holidays and overtime
• Must be a U.S. citizen, permanent resident, refugee, or asylee (ITAR)

Responsibilities

• Triage and resolve customer issues across multiple channels (digital, voice, etc.)
• Be a relentless internal advocate for the customer within SpaceX
• Provide technical support using hardware, software, and network expertise
• Surface product, process, and training issues using quantitative and qualitative methods
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues