🛠 Tech Stack

💼 About This Role

You'll lead a team of support engineers in a data center/NOC environment, ensuring exceptional customer experiences during night shifts. You'll drive performance through data analysis and process improvements while maintaining hands-on technical involvement.

🎯 What You'll Do

• Coach and develop team to deliver exceptional customer experiences
• Ensure proper escalation and incident management
• Oversee overnight maintenance and scheduled tasks
• Manage shift coverage, timesheets, and performance reviews

📋 Requirements

• 2 years of technical customer support supervisor experience
• 2 years managing a technical team
• Basic knowledge of ServiceNow, Windows/Linux/IBMi, or virtualization
• Experience with data center technologies or NOC environment

✨ Nice to Have

• Familiarity with AWS/Azure backup tools like Veeam, Commvault, Carbonite
• Experience with monitoring tools like Zabbix, ScienceLogic, Nagios
• Experience with firewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min