🛠 Tech Stack

💼 About This Role

You'll own the strategy and evolution of customer service technology stacks including Salesforce CRM and automation platforms. Your core impact is ensuring these systems are robust, scalable, and support global operations. This role leads large-scale implementations and migrations.

🎯 What You'll Do

• Own the Customer Operations systems roadmap focusing on stability and scalability.
• Act as product owner for Salesforce, aligning it with operational needs.
• Lead selection, implementation, and optimization of automation and telephony platforms.
• Plan and execute large-scale system implementations and migrations with minimal disruption.

📋 Requirements

• 5+ years of experience in product management or platform ownership for customer operations or enterprise systems.
• Deep experience with Salesforce or similar CRM platforms.
• Proven track record leading large-scale system implementations or migrations.
• Strong understanding of customer service technology stacks including automation and telephony.

✨ Nice to Have

• Experience with automation and self-service platforms.
• Familiarity with telephony systems integration.
• Background in retail or fashion industry.

🎁 Benefits & Perks

• 🚀 Autonomy: Empowered to take ownership and drive impact without layers of sign-off.
• 📈 Growth: Abundant opportunities to learn and excel in a supportive environment.
• 🌱 Corporate Social Responsibility: Commitment to sustainability and ethical suppliers.
• 👗 Style: 40% discount on Suitsupply products.

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical/System Design Interview· 60 min
4. 4Offer· 30 min