🛠 Tech Stack

💼 About This Role

You'll become a technical expert on the Postman platform and take ownership of customer-reported issues, seeing them through to resolution. You'll research, diagnose, and troubleshoot issues while working with engineering, product, and customer teams. This role offers the chance to interact with millions of developers and contribute to the knowledge base.

🎯 What You'll Do

• Take ownership of customer issues and drive to resolution
• Research, diagnose, and troubleshoot technical problems
• Collaborate with engineering, product, and customer teams
• Contribute to FAQs and knowledge base articles

📋 Requirements

• 2+ years of technical product support experience
• Previous experience with API development or SaaS products
• Excellent client-facing and communication skills
• Familiarity with REST APIs and web fundamentals