🛠 Tech Stack

💼 About This Role

You'll serve as the heartbeat of our agency's operating system, sitting at the intersection of resource management, account health, and business profitability. You'll optimize how our team works to ensure we meet account-level financial targets while delivering great work. This role offers unparalleled growth opportunities and a chance to shape the direction of a growing company.

🎯 What You'll Do

• Draft and approve Statements of Work with Account, Legal, and Finance teams.
• Manage agency-wide capacity planning and utilization tracking.
• Standardize workflows and oversee adoption of project management tools.
• Monitor account-level P&L and identify margin erosion early.

📋 Requirements

• 8+ years in agency operations, project management, or account leadership in digital media.
• Experience scoping complex digital projects, from performance media buys to consulting engagements.
• Proven ability to manage a team of junior Operations associates and build consensus across stakeholders.
• Expert-level knowledge of ERP/SaaS tools and advanced Excel/BI reporting.

✨ Nice to Have

• Knowledge of standard media agency contractual structure terms.
• Demonstrated AI knowledge integration.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Healthcare/Dental/Vision
• 💰 401k Contributions
• 💵 $75/mo Wellness Stipend
• 📚 $500/yr Annual Learning Stipend

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round Interviews· 1-2 hours