🛠 Tech Stack

💼 About This Role

You'll manage a team of technical support engineers at Wiz, a leading cloud security company. Your core impact will be enabling your team to solve complex technical problems for customers using AI-driven tools. You'll lead by example by actively using AI to build support models and internal tools.

🎯 What You'll Do

• Manage, develop, and mentor a team of Technical Support Engineers
• Own team accountability and performance, partnering with upper management
• Guide team through technical training and learning needs
• Design and implement scalable support solutions through automations

📋 Requirements

• AI experience with a track record of using AI to create tools
• 1+ years managing external technical support teams
• 5+ years hands-on technical support or system administration experience
• 5+ years experience with Cloud technologies (AWS, Azure, GCP)

✨ Nice to Have

• Prior experience in cloud security organization
• Familiarity with REST APIs or GraphQL
• Understanding of networking fundamentals

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision insurance
• 🏠 Home Office Setup reimbursement
• 💰 401(k) Retirement Savings Plan with employer match
• ✈️ Flexible paid time off + 11 paid holidays
• 👶 Paid parental and medical leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone screen with Talent Partner· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min