🛠 Tech Stack

💼 About This Role

You'll join an award-winning support team helping customers solve technical and data challenges using the Sigma platform. You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues and drive solutions. This role offers the chance to contribute to product improvement and build scalable support operations.

🎯 What You'll Do

• Diagnose and resolve complex technical issues for customers
• Develop best practices and tools for performance optimization
• Collaborate with cross-functional teams to improve product experience
• Participate in quarterly projects and on-call duties

📋 Requirements

• 2+ years of experience in a customer-facing technical role at a cloud or SaaS provider
• SQL proficiency including JOINs, Window Functions, and CTEs
• SQL query performance troubleshooting and query plan analysis
• Proficient in data modeling concepts

✨ Nice to Have

• Experience supporting a cloud service in production
• Experience with Snowflake, Redshift, or BigQuery
• Knowledge of GCP or AWS

🎁 Benefits & Perks

• 📈 Equity
• 🏥 Generous health benefits
• 🏖️ Flexible time off
• 👶 Paid bonding time for all new parents
• 🐶 Dog friendly office

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Technical Screen· 45-60 min
3. 3On-site Interviews· 3-4 hours