🛠 Tech Stack

💼 About This Role

You'll act as the primary point of contact for clients in a fast-paced SaaS environment, ensuring seamless onboarding and account success. You'll coordinate with internal teams to drive customer satisfaction and prevent churn. This remote role offers exposure to cutting-edge digital advertising tools.

🎯 What You'll Do

• Manage daily client communication via Slack, email, and CRM.
• Coordinate cross-functional teams for smooth project delivery.
• Oversee project scope, timelines, and deliverables.
• Support client onboarding and platform configuration.

📋 Requirements

• 3-5 years of experience in customer success or account management.
• Prior experience with eCommerce clients or marketing/advertising agencies.
• Strong written and verbal English communication skills.
• Ability to work US business hours (EST/PST).

✨ Nice to Have

• Bachelor’s degree in a relevant field.
• Interest in SaaS platforms and digital commerce.

🎁 Benefits & Perks

• 🏠 Fully remote work
• 💰 Competitive salary paid in USD
• 🌍 International client exposure
• 🚀 Fast-growing SaaS startup culture

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Client Simulation· 60 min