🛠 Tech Stack

💼 About This Role

You'll provide technical support for Inovalon's healthcare products via phone, email, and chat. Your work ensures timely resolution of customer issues, contributing to improved healthcare outcomes. This role offers the chance to work with cutting-edge data solutions in a mission-driven environment.

🎯 What You'll Do

• Respond to inbound support requests via phone, email, and chat
• Resolve technical issues within identified timeframes
• Create knowledge articles for known customer issues
• Document all activities in CRM per defined processes

📋 Requirements

• 2 years of customer service experience
• Experience with MS Office products
• Experience with Salesforce or similar ticketing system
• Experience in a call center environment with high volume

✨ Nice to Have

• Healthcare IT or medical billing experience
• Software Technical Support experience
• Healthcare EDI knowledge (ANSI 835, 837, 270/271)

🎁 Benefits & Perks

• 🏖️ Paid time off (18+ days)
• 🏥 Health insurance
• 💰 401k retirement plan
• 🛡️ Company-paid disability
• 🩺 Life insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min