6h ago
Customer Experience Dental Lab Technician
Canada - Quebec
$68.6k-$77k / year
full-timesenior Remotehealthcare
💼 About This Role
You'll partner with clinicians in real-time to review case designs and provide live technical support using digital dental tools. Your expertise will ensure quality outcomes and an exceptional experience for every doctor. This role is perfect for a bilingual French-speaking technician who thrives in a fast-paced digital lab environment.
🎯 What You'll Do
- Collaborate with doctors on treatment plans and case designs.
- Provide live clinical support via phone, chat, and video.
- Translate clinical feedback to lab teams for production outcomes.
📋 Requirements
- 5+ years in a dental technician role.
- 3+ years experience in dental CAD/CAM design for anterior C&B.
- Bilingual in English and Canadian French.
- Deep understanding of digital dental workflows for anterior C&B.
✨ Nice to Have
- Previous customer-facing lab role experience.
- Excellent communication skills for live doctor interactions.
- Ability to manage multiple complex conversations simultaneously.
🎁 Benefits & Perks
- 🏖️ Generous paid time off
- 🏥 Healthcare and dental coverage
- 🧠 Mental health support
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