🛠 Tech Stack

💼 About This Role

You'll lead the launch and scaling of a new helpdesk organization at a fast-growing SaaS startup. You'll design processes, SLAs, and KPIs while managing a small team and handling complex tickets. This role offers the chance to build operational foundations for a global company from the ground up.

🎯 What You'll Do

• Design helpdesk processes and client onboarding flows
• Manage SLA design, KPI monitoring, and quality improvement
• Lead and mentor a team of 3-5 operators
• Handle high-difficulty tickets and incident response

📋 Requirements

• 3+ years of helpdesk experience (in-house or BPO)
• Experience with ticket management and troubleshooting
• Knowledge of Windows OS, network, and email systems

✨ Nice to Have

• 5+ years of helpdesk experience as a team leader
• Experience with corporate IT operations (Windows Server, Active Directory)
• Certifications such as CompTIA A+ or Microsoft certifications

🎁 Benefits & Perks

• 📈 Rapid growth opportunity at a global startup
• 🌍 Global team with colleagues across Asia, US, and Europe
• 🚀 Impactful role building IT governance from scratch
• 🏢 Office in Kaihin-Makuhari with modern facilities