1d ago

Retail Operations & Optimization Manager, Global

Kwun Tong, Hong Kong
full-timeseniorretail (tech accessories / lifestyle brand)

Tech Stack

Description

You will develop and implement global retail operational strategies, policies, and procedures to ensure consistent and efficient store operations. You'll collaborate with senior leadership, analyze key metrics, and drive improvements to enhance customer experience and support business growth across multiple locations.

Requirements

  • Bachelor's degree in Business Administration, Retail Management, or related field
  • Proven experience in retail operations management, preferably global or multi-location
  • Strong knowledge of retail operations, inventory management, and customer service
  • Excellent understanding of retail KPIs and data analysis
  • Strong leadership, communication, and project management skills

Responsibilities

  • Develop and implement global retail operational strategies and policies
  • Monitor and analyze key operational metrics (sales, inventory, customer satisfaction, store productivity)
  • Conduct regular store visits to assess compliance and identify improvement opportunities
  • Collaborate with Supply Chain and Logistics for efficient inventory management
  • Lead cross-functional projects for operational improvements and new store openings
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