💼 About This Role

You'll handle customer concerns and complaints on social media platforms, ensuring targets are met within defined TAT. You'll oversee campaign management and ensure brand consistency across all interactions. This role is ideal for those with a high level of drive and self-motivation.

🎯 What You'll Do

• Resolve day-to-day queries of merchants via chat or call
• Oversee day-to-day management of campaigns
• Ensure brand consistency in copy through tone and voice
• Supervise social media interactions for positive customer experience

📋 Requirements

• 1+ years of experience in social media escalations management
• Previous experience in team handling chat or email support
• High level of drive and self-motivation
• Exceptional multi-tasking and problem-solving skills

✨ Nice to Have

• Any graduate degree

🎁 Benefits & Perks

• 🏖️ Flexible work environment
• 💼 Career growth opportunities
• 🏥 Health insurance
• 🎓 Learning and development programs