🛠 Tech Stack

💼 About This Role

You'll serve as frontline IT support for a leading AI research company, troubleshooting hardware, software, and network issues. You'll collaborate with cross-functional teams to improve support systems and manage vendor relationships.

🎯 What You'll Do

• Act as frontline IT support for hardware, software, and network issues
• Collaborate with cross-functional teams to improve support workflows
• Manage vendor relationships for equipment procurement and repairs
• Maintain hardware and software inventories

📋 Requirements

• Strong technical expertise in macOS
• Working knowledge of Windows
• Experience with identity and device management (Azure AD, Jamf, Intune)
• Proficiency in enterprise collaboration tools (Google Workspace, Office 365, Slack, Atlassian)

✨ Nice to Have

• Experience orchestrating high-production all-hands events
• Experience with ServiceNow for IT service management
• Skills in scripting or low-code automation

🎁 Benefits & Perks

• 💰 Equity included
• 🏖️ Relocation assistance
• 🖥️ Latest equipment