💼 About This Role

You'll be the voice of Carvana, revolutionizing the car-buying journey by creating exceptional customer experiences via phone. This role combines AI-powered tools with genuine human connection to solve problems and guide customers. Strong performance unlocks rapid pay increases and internal career opportunities across the company.

🎯 What You'll Do

• Build genuine relationships with customers via inbound/outbound calls
• Problem-solve using critical thinking alongside AI technology
• Review and verify sensitive customer documentation accurately
• Adapt to new products and technology updates quickly

📋 Requirements

• Bachelor's degree and passion for customer service
• Tech-savviness to navigate multiple systems and learn new tools
• Resilience and critical thinking to handle rapid change
• Ability to service customers over the phone with strong attention to detail

✨ Nice to Have

• Experience in a fast-paced customer service environment
• Familiarity with AI-assisted workflows

🎁 Benefits & Perks

• 🏖️ Generous PTO starting at 13 days, increasing to 20 days in year two
• 💰 Tuition reimbursement and student loan repayment program
• 🏥 100% company-paid healthcare premiums for medical coverage
• 📈 401(k) with matching and Employee Stock Purchase Plan
• 🎉 9 paid holidays including your birthday

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Interview· 30 min
3. 3Offer· 1 week