💼 About This Role

You'll ensure prospective and current customers receive top-tier support from Coalition's sales, insurance, security, and claims teams. You'll resolve inquiries via live chat, email, and phone while partnering with Team Leads to identify knowledge gaps and improve processes. This role stands out for its high-growth environment and comprehensive benefits.

🎯 What You'll Do

• Answer inbound inquiries via live chat, email, and phone
• Educate customers on product and platform usage
• Perform administrative insurance functions
• Support training and onboarding for team members

📋 Requirements

• 3+ years in customer-facing support or success role
• Experience coaching or mentoring peers in high-volume environment
• Demonstrated ability to own and resolve complex customer issues end-to-end
• Excellent written and verbal communication skills

✨ Nice to Have

• Experience creating or improving training materials
• Prior insurance experience
• Interest in ramping quickly

🎁 Benefits & Perks

• 🏥 100% medical, dental and vision coverage
• 🏖️ Flexible PTO policy
• 💻 Annual home office stipend and WeWork access
• 🧘 Mental and physical wellness programs
• 📈 Competitive compensation and opportunity for advancement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min