Tech Stack

Description

You will be the initial point of contact for inbound technical inquiries, owning and troubleshooting complex support issues related to the Braze platform. You'll collaborate with global teammates to ensure customers overcome technical challenges, and contribute to a knowledge database to share insights.

Requirements

• 2-3 years experience supporting technical products in SaaS or mobile applications
• Proficiency in HTML, CSS, APIs, and SQL
• Experience with case management tools like Salesforce or Zendesk
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written and verbal communication in English

Responsibilities

• Manage post-sale technical relationships and handle inbound technical inquiries
• Own, prioritize, troubleshoot, and develop response plans for complex support issues
• Collaborate with global support team and other departments to resolve technical challenges
• Contribute to knowledge database and foster a culture of learning
• Participate in on-call rotation for occasional holiday shifts