💼 About This Role

You'll provide high-quality support to clients in a fast-paced online trading environment. You'll deliver accurate, timely assistance across live chat, phone, and email while ensuring adherence to regulatory guidelines, helping expand our global reach.

🎯 What You'll Do

• Assist CFD and financial trading clients via live chat, phone, and email.
• Handle queries on trading platform functionality, deposits/withdrawals, and KYC.
• Resolve issues collaboratively with Compliance, Risk, Payments, and Dealing teams.
• Manage and resolve client complaints at first point of contact.

📋 Requirements

• 1-2 years of customer service in online trading, forex, or CFD environments.
• Understanding of financial platforms and trading concepts.
• Fluency in Arabic and English (both mandatory).
• Knowledge of KYC/AML processes and regulated environments.

✨ Nice to Have

• Experience with CRM/ticketing tools like Zendesk or Jira.
• High emotional intelligence and empathy.
• Multitasking skills in a fast-paced environment.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Client Simulation· 45 min