💼 About This Role

You'll lead the design of member-facing dispute experiences at Chime, shaping high-trust interactions across the dispute lifecycle. You'll partner with cross-functional teams to improve outcomes through automation and intentional design, ensuring members feel supported and confident. This role offers the chance to define the future of dispute resolution in a fintech environment.

🎯 What You'll Do

• Lead end-to-end design of member-facing dispute experiences from filing to resolution.
• Design high-trust experiences for emotionally charged dispute moments.
• Partner with Product, Engineering, Operations, Risk, Support, and Research.
• Shape long-term disputes roadmap including automation and intelligent systems.

📋 Requirements

• Strong track record designing successful consumer-facing product experiences.
• Experience owning ambiguous, end-to-end problem spaces.
• Ability to design for complex systems with multiple users.
• Portfolio showing clear thinking and strong interaction design in high-stakes flows.

✨ Nice to Have

• Experience in Trust Safety, disputes, or similar regulated environments.
• Experience at a larger company.

🎁 Benefits & Perks

• 💰 Competitive salary plus bonus and equity package.
• 🏖️ Generous vacation and company-wide Chime Days.
• 🩺 Medical, dental, vision, life, disability plus 401k match.
• 👶 Up to 24 weeks paid parental leave for birthing parents.
• 🏋️ Annual wellness stipend for eligible expenses.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Portfolio Review· 60 min
3. 3Hiring Manager Interview· 45 min