Description

As VP of Global Customer Success, you'll lead and standardize our global CS strategy, frameworks, and operations, upgrading account management for high-value customers while maintaining SMB-at-scale strengths. This data-driven role partners with regional leaders to scale success programs across 190+ countries.

Requirements

• Data-driven and strategic CS leader
• Deep experience building structured success programs across regions
• Experience in global environments
• Proven ability to scale customer success operations
• Strong partnership and leadership skills

Responsibilities

• Standardize and scale global customer success strategy, frameworks and operating model
• Upgrade account management practices for higher-value and more complex customers
• Maintain strengths of SMB-at-scale operations
• Lead in partnership with regional Customer Success leaders
• Drive data-driven strategic initiatives across regions