4h ago
Associate Director - Customer Experience
Kuala Lumpur
full-timedirectortravel Visa Sponsor
Description
Lead a region of the Customer Service Delivery team, supporting ~25% of 18 language teams across voice, email, chat, and back-office activities. You will empower your team, drive continuous improvement, and collaborate across boundaries to ensure high performance and customer satisfaction.
Requirements
- Experience in running global operations teams
- Strong people leadership and communication skills
- Analytical and tech-centric mindset
- Ability to align team with company vision and strategy
- Willingness to relocate to Kuala Lumpur
Responsibilities
- Lead and inspire your team through coaching, feedback, and recognition
- Identify and drive process improvements for operational efficiency
- Partner with internal stakeholders and supporting functions for team success
- Collaborate globally to align operational processes with business objectives
- Guide team to achieve key outcomes in customer experience and data-driven decisions
0 views 0 saves 0 applications