💼 About This Role

You'll act as the main point of contact for strategic clients using Ebury Connect, building long-term relationships and increasing account profitability through upsell and cross-sell. This role combines operational and commercial responsibilities in a dynamic fintech environment.

🎯 What You'll Do

• Build and maintain long-term client relationships
• Execute commercial strategies for upsell and cross-sell
• Conduct regular performance review meetings
• Coordinate with internal teams on incident resolution

📋 Requirements

• Proven experience in Customer Success or Relationship Management
• Experience in international payments and foreign exchange operations
• Experience managing corporate accounts (key accounts) or B2B partners
• Advanced or fluent English

✨ Nice to Have

• Experience with FX quotation, settlement, and reconciliation flows
• Analytical profile with problem-solving mindset
• Ability to work cross-functionally across operational and commercial teams

🎁 Benefits & Perks

• 📘 Comprehensive Training Programme: Ebury Business Developer Academy
• 🧑‍🏫 Dedicated Mentorship: Learn from experienced Heads of Desk
• 🖥️ Cutting-Edge Technology: Leverage state-of-the-art tools and systems
• 📈 Clear Career Progression: Defined pathways to leadership roles
• 🌍 Dynamic Supportive Culture: Collaborative environment prioritizing teamwork

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Commercial Assessment· 60 min