🛠 Tech Stack

💼 About This Role

You'll manage a high-volume portfolio of SMB and mid-market accounts, driving adoption and retention through scalable, data-driven strategies. You'll design automated programs and playbooks to ensure customers achieve value quickly. This role is ideal for someone who enjoys building systems and improving processes in a fast-paced SaaS environment.

🎯 What You'll Do

• Manage high-volume SMB and mid-market accounts at scale.
• Drive adoption through automated touchpoints and outreach.
• Monitor usage and proactively intervene on churn risks.
• Design scalable success programs and optimize playbooks.
• Track KPIs like adoption, retention, and churn risk.

📋 Requirements

• 2–4 years of Customer Success experience in SaaS.
• Experience managing high-volume book of business.
• Familiarity with CRM tools like Salesforce or HubSpot.
• Strong analytical mindset with data-driven approach.

✨ Nice to Have

• Experience building CS playbooks or automation.
• Additional languages beyond English.
• Knowledge of Vitally, Intercom, or similar platforms.

🎁 Benefits & Perks

• 💰 Competitive compensation aligned with experience.
• 🏠 Remote-first work environment with flexibility.
• 📈 Career growth opportunities in global organization.
• 🎓 Structured training and ongoing feedback.
• 🎁 Product discounts and referral bonuses.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study or Presentation· 60 min