🛠 Tech Stack

💼 About This Role

You'll handle urgent customer issues and travel disruptions for a global travel API platform. You'll be the critical point for escalations, coordinating with internal teams and partners to resolve high-priority cases within SLA. This role is fully remote and open to candidates across the Asia region.

🎯 What You'll Do

• Handle emergency and urgent customer inquiries via phone, email, and chat
• Resolve escalated issues and provide timely, effective solutions
• Coordinate with internal teams, hotels, and partners to address travel disruptions
• Monitor and track emergency cases to ensure resolution within SLA

📋 Requirements

• 4-5 years of customer service experience, preferably in travel or hospitality
• Strong problem-solving and decision-making skills under pressure
• Proficient with Microsoft Office and customer service tools
• Business English plus another Asian language

✨ Nice to Have

• Experience in emergency support or handling escalations
• Knowledge of the travel industry

🎁 Benefits & Perks

• 🌍 Global Impact - Work with industry leaders like Google, Grab, and Priceline
• 🚀 Startup Agility - Join a bootstrapped-resilient, fast-growing company
• 🏖️ Remote Flexibility - Fully remote role within Asia
• 💡 AI-Driven Innovation - Be part of cutting-edge travel tech

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 week