💼 About This Role

You'll manage and grow a portfolio of high-value merchant accounts in the payments and fintech ecosystem, acting as a trusted advisor to drive revenue growth and optimize payment performance. You'll collaborate with cross-functional teams to deliver seamless service and convert data insights into growth actions.

🎯 What You'll Do

• Manage and grow a portfolio of strategic merchant accounts
• Identify upsell and cross-sell opportunities via transaction analysis
• Conduct quarterly business reviews with stakeholders
• Monitor payment KPIs and address performance issues

📋 Requirements

• 4+ years in Account Management or Customer Success within FinTech
• Strong understanding of payment ecosystems and transaction flows
• Proven ability to drive revenue growth through upselling and cross-selling
• Advanced analytical skills to interpret transaction data and trends

✨ Nice to Have

• Experience with KPIs like conversion rates and approval rates
• Ability to collaborate across technical and non-technical teams
• Commercial mindset with ownership-driven approach

🎁 Benefits & Perks

• 💰 Performance-based incentives
• 🌍 Global exposure to international clients in fintech and crypto
• 📈 Strong career growth opportunities within a scaling organization
• 🤝 Collaborative, product-driven culture with cross-functional teams
• 🎯 Direct impact on company revenue and strategic initiatives

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/business case· 60 min