🛠 Tech Stack

💼 About This Role

You'll lead a cross-functional customer service team, ensuring outstanding support for healthcare clients while driving process improvements. You'll analyze service data to identify trends and implement corrective actions. This role offers job stability in an essential, recession-proof industry.

🎯 What You'll Do

• Manage a cross-functional customer service team
• Oversee outbound communications and host customer meetings
• Analyze service data to identify trends and root causes
• Champion system adoption (Salesforce, RouteOptix/Tegos)

📋 Requirements

• 5+ years in Customer Service including 2 years in leadership
• Strong analytical skills with data-driven decision making
• High proficiency in Salesforce and Microsoft Office Suite
• Familiarity with Root Cause Analysis and continuous improvement

✨ Nice to Have

• Experience in logistics, waste management, or regulated service industries
• Advanced knowledge of data visualization or reporting tools
• Exposure to cross-functional collaboration in operational environments

🎁 Benefits & Perks

• 🏥 Medical, Dental, Vision effective Day One
• 💰 401K Matching – 50% match up to 6% contribution
• 📈 Job Stability – recession-proof essential service
• 🎯 Mission-Driven Work – making healthcare safer
• 📚 Growth & Development – leadership and data analysis skills

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Team Interview· 45 min