💼 About This Role

You'll serve as the primary point of contact for Wave customers, providing world-class service and support. You'll handle inquiries and complaints, ensuring customer needs are met while working with other departments. This role is based in Kinshasa and offers a competitive salary, generous parental leave, and subsidized fitness.

🎯 What You'll Do

• Handle customer inquiries and complaints professionally.
• Escalate issues to appropriate departments when necessary.
• Maintain up-to-date knowledge of Wave products.
• Participate in team meetings and improvement initiatives.

📋 Requirements

• Fluency in French and local languages.
• 3 years of experience in a comparable customer service role.
• Ability to work with flexible schedules.

✨ Nice to Have

• Experience in mobile wallet or customer service company.
• Management skills.
• Diplomatic communication style.

🎁 Benefits & Perks

• 💰 Competitive salary calculated via transparent formula.
• 👶 26 weeks parental leave for mothers, 4 weeks for fathers.
• 🏋️ Subsidized gym memberships and fitness classes.
• 📱 Airtime reimbursement.
• 🍼 Subsidized child care upon return to work.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Application Submission· 15 min
2. 2Recruiter Phone Screen· 30 min
3. 3Interview· 45 min