7h ago
Senior Manager, Services Delivery
Pune, Maharashtra
full-timelead HybridRevenue enablement software
🛠 Tech Stack
💼 About This Role
You'll lead a team of project managers overseeing Mindtickle's services delivery portfolio, ensuring smooth implementations for a AI-powered revenue enablement platform. You'll directly manage strategic enterprise accounts and orchestrate cross-functional teams toward shared outcomes.
🎯 What You'll Do
- Own full services delivery portfolio from scoping to handover.
- Lead, mentor, and grow a team of Senior/Project Managers.
- Directly manage select strategic and enterprise accounts.
- Drive delivery KPIs including utilization, margin, and forecast accuracy.
📋 Requirements
- 12–15+ years in delivery, services, or consulting.
- 5+ years leading PMs or equivalent in services delivery.
- Experience managing strategic or enterprise customers.
- Deep understanding of program governance and risk management.
✨ Nice to Have
- Track record in complex SaaS or digital transformation implementations.
- Financial literacy for delivery: margin, burn, variance.
- Tool-savvy with Jira, Smartsheet, MS Project, or PSA systems.
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