7h ago

Senior Manager, Services Delivery

Pune, Maharashtra
full-timelead HybridRevenue enablement software

🛠 Tech Stack

💼 About This Role

You'll lead a team of project managers overseeing Mindtickle's services delivery portfolio, ensuring smooth implementations for a AI-powered revenue enablement platform. You'll directly manage strategic enterprise accounts and orchestrate cross-functional teams toward shared outcomes.

🎯 What You'll Do

  • Own full services delivery portfolio from scoping to handover.
  • Lead, mentor, and grow a team of Senior/Project Managers.
  • Directly manage select strategic and enterprise accounts.
  • Drive delivery KPIs including utilization, margin, and forecast accuracy.

📋 Requirements

  • 12–15+ years in delivery, services, or consulting.
  • 5+ years leading PMs or equivalent in services delivery.
  • Experience managing strategic or enterprise customers.
  • Deep understanding of program governance and risk management.

✨ Nice to Have

  • Track record in complex SaaS or digital transformation implementations.
  • Financial literacy for delivery: margin, burn, variance.
  • Tool-savvy with Jira, Smartsheet, MS Project, or PSA systems.
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