💼 About This Role

You'll provide live phone support to members, helping them understand services, eligibility, and benefits. You'll assist with registration and appointment scheduling while ensuring accurate documentation. This role offers the chance to make a direct impact on healthier food access for diverse populations.

🎯 What You'll Do

• Handle live inbound calls empathetically.
• Document interactions for seamless follow-up.
• Verify member eligibility and benefits in real-time.
• Schedule and manage appointments with dietitians.

📋 Requirements

• Experience in a support role (in-person or live calls).
• Ability to handle sensitive information (PII/PHI, HIPAA).
• Reliable high-speed internet (100 Mbps down, 20 Mbps up).
• Flexible availability, preferably 11:30am-8pm PST.

✨ Nice to Have

• Experience with health insurance or medical terminology.
• Multilingual skills.

🎁 Benefits & Perks

• 🏖️ Remote work from home.
• 💰 Competitive hourly wage ($22.60/hr).
• 📈 Career growth in a mission-driven company.
• 🏥 Health benefits (implied).
• ⏰ Flexible schedule.

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 5 min