🛠 Tech Stack

💼 About This Role

You'll manage the complete upgrade journey for M-KOPA customers, processing upgrades and selling add-on products through non-voice channels. Your work directly improves customer access to better devices and drives business growth across Uganda. You'll collaborate with the Customer Retention team to make upgrades seamless.

🎯 What You'll Do

• Upgrade customers and allocate phones within turnaround times
• Verify client eligibility via NIRA portal and KYC checks
• Set up accounts and select suitable upgrade plans
• Manage device allocation and incentive updates

📋 Requirements

• BPO or call center industry experience
• Customer service skills and relationship-building ability
• Sales role experience with a strong track record
• Comfort with technology systems (CRM, Dash, NIRA)

✨ Nice to Have

• Experience with Freshdesk or similar platforms
• Knowledge of KYC processes
• Multi-tasking ability in fast-paced environment

🎁 Benefits & Perks

• 🏖️ Flexible work environment
• 📈 Career development programs and coaching
• 👨‍👩‍👧‍👦 Family-friendly policies
• 🧘 Well-being support

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application· 1 week
2. 2Phone Screen· 30 min
3. 3Interview· 1 hour
4. 4Offer· 1 week