🛠 Tech Stack

💼 About This Role

You'll lead the Americas Customer Success team, driving retention, adoption, and expansion for a top cybersecurity company. You'll build a high-performing management layer that scales execution across enterprise and strategic segments, partnering tightly with Sales and Technical Delivery.

🎯 What You'll Do

• Build and develop a team of Customer Success leaders across the Americas
• Drive GRR, NRR, adoption, and renewal readiness through management team
• Act as senior CS partner to Sales leadership on coverage and strategy
• Elevate leadership bench to coach on cyber product adoption and executive storytelling

📋 Requirements

• 8+ years in Customer Success or related post-sale leadership roles in cybersecurity/infrastructure software
• 3+ years leading managers in high-growth B2B SaaS or cybersecurity
• Experience with CISOs and CIOs and cybersecurity product adoption
• Track record of hitting GRR, NRR, CSQL, adoption targets

✨ Nice to Have

• Deep understanding of identity security (Active Directory, Entra, threat detection)
• Experience with SFDC, TaskRay, health scoring, and forecasting
• Experience leading through organizational change or role specialization

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work model (remote and onsite as needed)
• 🏥 Health and wellness benefits (typical for US tech company)
• 📈 Growth opportunities in a fast-growing cybersecurity firm
• 🤝 Collaborative culture with focus on work-life balance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Leadership Interview· 60 min