💼 About This Role

You'll be the voice of Polarsteps to our community of 20M+ travelers, helping them plan, track, and relive trips via email support. You'll manage user questions, investigate issues, and ensure a top-notch experience for travel enthusiasts worldwide.

🎯 What You'll Do

• Manage user questions and feedback via email
• Pinpoint, investigate, and escalate user issues
• Represent user voice internally to the team
• Provide support for app, Travel Books, Posters, and Gift Cards

📋 Requirements

• Ability to work 8-24 hours per week alongside studies
• Fluency in English and native-level Dutch or French
• Outstanding written communication skills
• Proactive, solution-oriented, and fast learner

✨ Nice to Have

• Fluency in German
• Experience in customer-facing role

🎁 Benefits & Perks

• 🏢 In-office onboarding and team days in Amsterdam
• 🎉 Monthly socials and team events
• 📘 Discount on Travel Book every 6 months
• 💻 MacBook provided

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Application· 5 min
2. 2Phone Screen· 30 min
3. 3Interview· 45 min