🛠 Tech Stack

💼 About This Role

You'll be a strategic partner for B2B SaaS customers in the electronics industry, ensuring maximum value from our supply chain platform. You'll drive onboarding, renewals, and upsells while collaborating with Sales and Product teams. This role offers a chance to pioneer our North America expansion and shape the customer success function.

🎯 What You'll Do

• Manage customer portfolio to drive product adoption and value
• Facilitate seamless onboarding through interactive trainings
• Collect user feedback and share insights with Product teams
• Negotiate contract renewals and drive expansion opportunities

📋 Requirements

• Fluency in English
• Experience in B2B SaaS customer success
• Ability to work in a hybrid setup in Austin, TX
• Willingness to travel occasionally for team events

✨ Nice to Have

• Fluency in Spanish or French
• Knowledge of the electronics industry
• Experience with enterprise customers

🎁 Benefits & Perks

• 📈 Equity included
• 💰 Commission on expansion
• 🌍 Remote-first culture with global team
• ✈️ Travel expenses covered for events