Description

You will play a vital role in delivering exceptional experiences to Natera's diverse customer base by serving as a key point of contact for medical professionals, patients, and partners. Your work ensures timely, accurate, and compassionate support across interactions, making a real impact on patient care.

Responsibilities

• Serve as primary contact for internal and external customers via phone and electronic channels
• Provide timely and accurate communication on test status updates and results
• Partner with Sales team for account setup, kit orders, and order tracking
• Respond to inquiries about missing samples, test results, and service concerns
• Maintain detailed records of all customer interactions and follow-ups