🛠 Tech Stack

💼 About This Role

You'll manage a strategic portfolio of high-value suppliers, guiding them through onboarding, adoption, and renewal. Your work directly drives retention and revenue impact in a B2B SaaS environment. This role blends account management, retention strategy, and consultative upsell into one high-impact motion.

🎯 What You'll Do

• Manage a portfolio of suppliers with full lifecycle accountability
• Deliver proactive, data-driven outreach using health scores and risk triggers
• Forecast renewals with best/worst/likely modeling and document risks
• Lead renewal and objection-handling conversations with commercial acumen
• Support cross-sell and upsell by aligning supplier needs with product value

📋 Requirements

• 3-6 years of experience in customer success, account management, or renewals
• Proven track record managing a book of business with measurable retention impact
• Strong communication, objection handling, and negotiation skills
• Proficiency in Salesforce and lifecycle platforms (ChurnZero, Gainsight, HubSpot)

✨ Nice to Have

• Experience in B2B SaaS or compliance-driven environments
• Bachelor's degree in business, communications, or related field
• Knowledge of supplier compliance or risk management

🎁 Benefits & Perks

• 🏖️ Flexible hybrid working (3 days in Maidenhead office)
• 🏥 Health and wellness benefits
• 📈 Professional development opportunities
• 🎉 Employee recognition programs

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study or Presentation· 60 min