🛠 Tech Stack

💼 About This Role

You'll lead the global renewals organization, driving customer retention and recurring revenue growth while delivering a seamless renewal experience. Your work directly influences predictable revenue and long-term growth. This highly visible role involves scaling renewal processes and improving renewal predictability.

🎯 What You'll Do

• Define and execute a global renewals strategy to enhance customer retention.
• Build scalable renewal processes that increase efficiency and mitigate churn.
• Lead a high-performing global renewals team, providing mentoring and development.
• Own the full renewal motion for annual and multi-year contracts.

📋 Requirements

• 7-9 years of experience in SaaS renewals or customer success.
• Proven ability to lead high-volume renewal operations in a subscription business.
• Experience managing globally distributed teams, especially offshore.
• Proficiency in renewal forecasting and managing large portfolios.

✨ Nice to Have

• Experience with automation and process improvement initiatives.
• Familiarity with CRM tools for renewal management.
• Background in revenue operations.

🎁 Benefits & Perks

• 🏖️ Flexible work schedule and remote options
• 📚 Professional development and career growth
• 💰 Performance-based bonus structure
• 🏥 Health insurance and wellness programs
• 🤝 Inclusive workplace culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round· 60 min