🛠 Tech Stack

💼 About This Role

You'll lead technical delivery for high-profile customers, deploying cloud-based contact center solutions using Zendesk and AWS. Your expertise will guide clients from initial discussions to successful go-live, ensuring solutions align with business goals. This role offers the flexibility of remote work and the chance to innovate in customer service.

🎯 What You'll Do

• Serve as subject matter expert on Zendesk for Contact Center
• Lead design and configuration workshops to produce Technical Design Documents
• Configure services and deploy resources in customer AWS accounts
• Collaborate with cross-functional teams during development and go-live phases

📋 Requirements

• 3+ years customer-facing experience in technical support or consulting
• Amazon Connect experience
• 3+ years hands-on experience with complex cloud-based solutions
• Experience implementing and supporting AWS environments

✨ Nice to Have

• Experience integrating various contact center solutions
• Strong programming skills in AWS Lambda and Python

🎁 Benefits & Perks

• 🕒 Flexible work hours
• 🏠 Remote work
• 🌱 Work-life balance focused culture
• 🤝 Community initiatives through Social Impact team
• 📈 Professional growth support

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min