3h ago

Customer Service Delivery Advocate

Charlotte, NC

$39,520-$43,680 / year

full-timejuniorautomotive

Description

As a Customer Advocate at Carvana, you'll deliver vehicles to customers' doors, handle customer paperwork, and ensure a smooth delivery experience while working in a fast-paced, high-growth environment. Your role directly impacts customer satisfaction and the company's mission to bring happiness to the car-buying process.

Requirements

  • 2+ years customer-facing experience
  • Ability to perform physical tasks (loading/unloading vehicles)
  • Valid driver's license and clean driving record
  • Availability to work any shift between 7am-9pm, including weekends
  • Must obtain notary certification within 90 days

Responsibilities

  • Deliver vehicles to customers' doors using custom car haulers
  • Load and unload vehicles onto the hauler
  • Complete customer paperwork and update tracking system
  • Maintain a clean driving record per CMV policy
  • Obtain a Notary within 90 days
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