🛠 Tech Stack

💼 About This Role

You'll support Customer Success Managers by handling administrative tasks, client communication, and ticket triage. Your work ensures CSMs can focus on strategic account management while you maintain day-to-day responsiveness. You'll be the first point of contact for client inquiries via email and chat.

🎯 What You'll Do

• Serve as first point of contact for client inquiries via email, chat, and ticketing systems.
• Draft and send routine updates and documentation on behalf of the CSM.
• Monitor client concerns and escalate high-priority issues to the assigned CSM.
• Maintain accurate client records and documentation in HubSpot and internal trackers.

📋 Requirements

• 1–2 years experience in Customer Support, Client Success, or similar roles.
• Excellent verbal and written communication skills.
• Proficiency in tools such as HubSpot, Stripe, Dialpad.

✨ Nice to Have

• Strong organizational and multitasking abilities.
• Customer-first mindset with patience and problem-solving skills.