💼 About This Role

You'll own portfolio performance across the servicing lifecycle, including core servicing, collections, and default loan servicing. You'll manage a network of vendors, drive aggressive performance targets, and partner with analytics to translate data into strategies. This role offers the chance to lead a top-performing team and contribute to a mission-driven institution focused on building a brighter future.

🎯 What You'll Do

• Manage loan servicing, collections, and default servicing
• Establish and deliver portfolio performance targets
• Manage vendor relationships and enforce performance standards
• Oversee expense management and monitoring programs

📋 Requirements

• Bachelor's Degree required
• 8 years of loan servicing and collections experience
• 5 years of supervisory experience
• Proven track record of improving portfolio performance

✨ Nice to Have

• Experience in secured home improvement finance loan servicing
• Experience in unsecured home improvement finance loan servicing

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 💼 Collaborative culture with inclusion and recognition
• 📈 Growth trajectory in a dynamic organization
• 🎯 Mission-driven focus on sustainability

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Final Round· 60 min