💼 About This Role

You'll provide hands-on support to a diverse range of customers, helping them maximize the value of the product. Your core impact will be bridging customer needs with product offerings and sharing insights with product teams. This role is a founding support specialist position in London, with opportunity to influence product development.

🎯 What You'll Do

• Interact closely with customers to provide hands-on support.
• Gather and analyze customer feedback for product improvement.
• Create guides, FAQs, and best practice documentation.
• Collaborate with product, engineering, and data teams.

📋 Requirements

• Technical background to solve product issues effectively.
• Customer-focused with proven track record of exceptional service.
• Excellent communication skills for internal and external stakeholders.

✨ Nice to Have

• Ability to code solutions when necessary.
• Experience in a dynamic, fast-paced environment.

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work in London office.
• 📚 Access to world-class coaches for creativity and management.
• 💡 Community equity round opportunity.
• 🧘 Unique culture with diverse team backgrounds.