Description

You will lead and scale the operational backbone of Mews' global Fintech business, overseeing payment operations, fraud management, and first-line compliance. This role involves strategic leadership and hands-on execution to ensure robust and compliant payment operations.

Requirements

• Deep experience in fintech, payments, and regulated financial services
• Proven track record of optimizing and automating processes
• Experience building and running high-performing operational teams
• Strategic leadership and hands-on operational execution skills
• Ability to use data and KPIs to prioritize improvements

Responsibilities

• Define and execute fintech operations strategy for payments, fraud, and compliance scaling
• Lead daily payment operations across multiple rails including settlements and reconciliation
• Oversee fraud and risk operations including rule design, monitoring, and investigations
• Manage chargeback and dispute operations to improve recovery rates
• Develop and lead a 15-16 person team with four direct reports